PartnerAdvantage Services

PartnerAdvantage Services

We are ready to make our partnership your advantage.

Our team is dedicated to serving your hospital needs with the highest calibre of technical assistance. Backed by nearly a century of expertise, we are uniquely positioned to provided end-to-end, specialized support for our products to ensure they deliver the intended life saving and life-sustaining therapies. We're expanding that commitment by offering a new portal that addresses and provides solutions to your  servicing  needs. PartnerAdvantage Services provides comprehensive resources to support staff and maintain devices and clinical software.

Service Offerings

Comprehensive device digital support packages

We support your connected products with minimal disruption to your teams and downtime to your devices.

Full Service

Don't have the resources to service your devices? We can provide a comprehensive solution to all of your team’s service support needs. 

Shared Service

Need help only on specific projects or products? Partnering with us for shared service can help you streamline operations and optimize the use of your valuable internal resources. 

Preventative Maintenance

Preventive maintenance (PM) can be time consuming; let Baxter do the work. We offer PM packages for the proactive maintenance of your platforms to ensure maintenance compliance. 

Digital Implementation Support

Connecting your products to your Electronic Health Records (EHR) or to your network? Baxter can ensure the process goes smoothly and all cybersecurity regulations and protocols are followed. 


Get certified to repair any of our devices to ensure you can repair your devices quickly and accurately as needed. 

Discover the Convenience of Anytime Self Service

Our expertise is accessible when you need it, from our responsive live support to our empowering on-demand resources.

Putting Solutions in Your Hands

The PartnerAdvantage Services Portal puts solutions to your service needs right at your fingertips to help you optimize device health and software performance. Get access on your own schedule to expedite your organization’s needs, streamline your workflows and minimize device downtime. 

One Portal, Many Advantages

  • Easy 24/7 access to all resources in one location to save you time
  • Reliable, up-to-date documentation and training resources
  • Online tracking of your Baxter device fleet
  • Ability to make online service requests and review service history
  • Spare parts order tracking
  • Multiple-user access improves insight and collaboration

Baxter Services Support

Our Services team is dedicated to offering technical assistance to help you get the best outcomes from your Baxter Healthcare equipment. Contact us with your service offerings inquires or  support requests.

Technical Services UK


General Enquiries and Technical Support (all products), please contact: 

Tel: 0370 609 9100 - Select option 8

Email: [email protected]

PrisMaflex & PrisMax 24 hour Helpline

please call: Tel: 0808 100 3539 


Northern Ireland

General Enquiries & Technical Support, please contact: 

Tel: 0370 609 9100- Select option 8

Email: [email protected]

Renal Products & Services

Peritoneal Dialysis (PD): Tel: 0800 328 6681

Home Hemo Dialysis: Tel: 0800 0232 391

PrisMaflex, PrimMax & Water treatment 24 hour Helpline: Tel: 0800 044 5065