Contact Us

Contact Us

Media Enquiries

Phone: 01635 206515/ 01635 206089
Email: [email protected]

Related Resources

Investor Relations

Phone: +01-224-948-3020
Email: [email protected]

More information

Baxter UK Sites

Manufacturing and Compounding - Thetford  (Registered Office)
Caxton Way
Norfolk, IP24 3SE
Tel: 01842 767000
Fax: 01842 767099

Manufacturing - Liverpool
2 Wavertree Boulevard
Wavertree Technology Park
Liverpool, L7 9PE
Tel: 0151 250 1560
Fax: 0151 228 4847

Manufacturing – Elstree, Apatech
370 Centennial Avenue
Centennial Park
Hertfordshire, WD6 3TJ
Tel: 020 8731 4640
Fax: 020 8731 4669

National Distribution Centre, Customer Services & Technical Services – Northampton 
Salthouse Road
Brackmills Industrial Estate
Northampton, NN4 7UF
Tel: 01604 704500
Fax: 01604 704565

Compounding - Thames Valley Unit
Taurus Building
Unit B, Peterley Road
Horspath Industrial Estate
Oxford, OX4 2TZ
Tel: 01635 203690
Fax: 01865 776710

Compounding - North West Unit
Boundary Court
Crossley Road
Stockport, SK4 5GA
Tel: 01635 203600
Fax: 0161 442 5990

Compounding - Croydon Unit
Unit 1 Stafford Road
Croydon, CR0 4TU
Tel: 0208 663 7320
Fax: 0208 663 7499

Baxter Education Centre - South
BEC House
2 Priory Road
London, TW9 3DG
Tel: 0208 948 6824
Fax: 0208 948 6402

Baxter Education Centre - North
202a Partington Lane
Manchester, M27 0NA
Tel: 0161 728 2546

Baxter Homecare - South
Unit 1, North Orbital Commercial Park
Napsbury Lane
St Albans, 
Herts, AL1 1XB
Tel: 01727 849720 (24 hour freephone)
Fax: 01727 875759

Baxter Homecare - North
Unit 1, Boundary Court
Crossley Road
Stockport, SK4 5GA
Tel: 0161 4774626 (24 hour freephone)
Fax: 0161 477 4534

ICNet – Gloucester
Baxter, First Floor,
1210 Lansdowne Court,
Gloucester Business Park,
Gloucestershire, GL3 4AB
Tel: 01452 651600
Fax: 01452 357470
Email: [email protected]

General Enquiries

This is intended for UK enquiries only; for non-UK enquiries, please use the contact us page for that specific Baxter location.

UK Head Office:
Wallingford Road, Compton, Newbury, Berkshire, RG20 7QW
Tel: 01635 206000 (office hours)
Fax: 01635 206115
Email: [email protected]                            

Customer Services


For orders and enquiries about Baxter products used in hospitals, please contact:
0800 0289881
Email: [email protected]

Out of hours - 0800 028 9881

Home Dialysis

If you are a patient or healthcare professional using our home dialysis service, please contact:
Calling from landline: 0800 023 4002
Calling from mobile: 0370 609 9101
Email: [email protected]

Out of Hours - 0800 023 4002

Technical Services


General Enquiries and Technical Support (all products), please contact: 

Tel: 0370 609 9100 - Select option 8

Email: [email protected]

PrisMaflex & PrisMax 24 hour Helpline, please call: Tel: 0808 100 3539 


Northern Ireland

General Enquiries & Technical Support, please contact: 

Tel: 0370 609 9100- Select option 8

Email: [email protected]

Peritoneal Dialysis (PD): Tel: 0800 328 6681

Home Hemo Dialysis: Tel: 0800 0232 391

PrisMaflex, PrimMax & Water treatment 24 hour Helpline: Tel: 0800 044 5065

Adverse Event and Product Complaint Reports

Pharmacovigilance Adverse Event reporting

If you have a drug safety concern or would like to report an adverse event.

Phone: 01635 206360
Email: [email protected]

For further information in relation to PV and adverse event reporting please click here.


Baxter’s Quality Team is responsible for reporting and monitoring all product related complaints and concerns.
Phone: 01635 704603
Product complaints: 
Email: [email protected]

For queries regarding Field Corrective Actions (safety corrections and product recalls):
Email: [email protected]

Other quality queries:
Email: [email protected]

Medical Information

Our Medical Information team works to inform and educate healthcare professionals and patients about our products by providing clinical and scientific information that may support clinical decision-making.

Medical Information Online Portal:

Email:  [email protected]

Phone: 01635 206345

All information and personal data you provide will be processed by Baxter as a responsible entity (data controller) for the purposes of providing you with a response to your medical information enquiry and to enable us to deal with your enquiry appropriately, and if applicable, for the monitoring of Baxter medicinal and device products’ safety. In these circumstances, we may share your data with health authorities as required by applicable laws and with other Baxter entities involved in monitoring of our products safety as well as with our service providers. Other Baxter entities and service providers may be located in countries outside of the EU/EEA and not provide for the same level of data protection as required in EU, however they are contractually bound and obliged to comply with our local privacy standards. You have a right of access and correction of your personal data which we hold about you. Your data will be protected and kept confidential in line with Baxter policies and local regulations.


Ethics and Compliance

Baxter’s Ethics and Compliance Helpline is an independent telephone and Web resource that is available for employees and their families, suppliers, customers, and other Baxter stakeholders to seek guidance about or report possible company ethics and compliance issues.


The finance team deals with all invoicing and payment matters.

Credit to Cash
Phone: 01635 206870
Email: [email protected]

Accounts Payable
Phone: 01635 206688
Email: [email protected]

Evolving Health

The Evolving Health Team at Baxter aims to deliver quality and efficiency benefits to the NHS and more importantly to patients.

Phone: 01635 206084
Email: [email protected]