Contact Us
General Enquiries
This is intended for UK enquiries only; for non-UK enquiries, please use the contact us page for that specific Baxter location.
UK Head Office:
Wallingford Road, Compton, Newbury, Berkshire, RG20 7QW
Tel: 01635 206000 (office hours)
Fax: 01635 206115
Email: [email protected]
Customer Services
Hospital
For orders and enquiries about Baxter products used in hospitals, please contact:
0800 0289881
Email: [email protected]
Out of hours - 0800 028 9881
Home Dialysis
If you are a patient or healthcare professional using our home dialysis service, please contact:
Calling from landline: 0800 023 4002
Calling from mobile: 0370 609 9101
Email: [email protected]
Out of Hours - 0800 023 4002
Technical Services
If you require technical support for a Baxter device such as our dialysis machines please contact: Tel: 0870 609 9100
Water Treatment Technical Services
Tel: 0800 038 0350
Prismaflex 24 hour Helpline
Tel: 0808 100 3539
Adverse Event and Product Complaint Reports
Pharmacovigilance Adverse Event reporting
If you have a drug safety concern or would like to report an adverse event.
Phone: 01635 206360
Email: [email protected]
For further information in relation to PV and adverse event reporting please click here.
Quality
Baxter’s Quality Team is responsible for reporting and monitoring all product related complaints and concerns.
Phone: 01635 704603
Product complaints:
Email: [email protected]
For queries regarding Field Corrective Actions (safety corrections and product recalls):
Email: [email protected]
Other quality queries:
Email: [email protected]
Medical Information
Our Medical Information team works to inform and educate healthcare professionals and patients about our products by providing clinical and scientific information that may support clinical decision-making.
Email: [email protected]
Phone: 01635 206345
All information and personal data you provide will be processed by Baxter as a responsible entity (data controller) for the purposes of providing you with a response to your medical information enquiry and to enable us to deal with your enquiry appropriately, and if applicable, for the monitoring of Baxter medicinal and device products’ safety. In these circumstances, we may share your data with health authorities as required by applicable laws and with other Baxter entities involved in monitoring of our products safety as well as with our service providers. Other Baxter entities and service providers may be located in countries outside of the EU/EEA and not provide for the same level of data protection as required in EU, however they are contractually bound and obliged to comply with our local privacy standards. You have a right of access and correction of your personal data which we hold about you. Your data will be protected and kept confidential in line with Baxter policies and local regulations.
Corporate
Ethics and Compliance
Baxter’s Ethics and Compliance Helpline is an independent telephone and Web resource that is available for employees and their families, suppliers, customers, and other Baxter stakeholders to seek guidance about or report possible company ethics and compliance issues.
Finance
The finance team deals with all invoicing and payment matters.
Credit to Cash
Phone: 01635 206870
Email: [email protected]
Accounts Payable
Phone: 01635 206688
Email: [email protected]
Evolving Health
The Evolving Health Team at Baxter aims to deliver quality and efficiency benefits to the NHS and more importantly to patients.
Phone: 01635 206084
Email: [email protected]