Contact Us
General Enquiries
This is intended for UK enquiries only; for non-UK enquiries, please use the contact us page for that specific Baxter location.
UK Head Office:
Spur A, 2nd Floor, Reading International Business Park,
Basingstoke Road, Reading, RG2 6DH
Tel: +44 (0)800 026 0514
Email: [email protected]
Customer Services
Hospital
For orders and enquiries about Baxter products used in hospitals, please contact:
0800 0289881
Email: [email protected]
Out of hours - 0800 028 9881
Technical Services
UK
General Enquiries and Technical Support (all products), please contact:
Tel: 0370 609 9100 - Select option 8
Email: [email protected]
Technical Support – Baxter Devices
Telephone: 01530 411 000
Email: [email protected]
Technical Support – Monitoring & Cardiology products.
Telephone: 01530 411 000
Customer Care: [email protected]
Service Centre: [email protected]
Technical Support – Patient Support and Surgical (Beds, hoists & theatre tables)
Telephone: 01530 411000
Email: [email protected]
Northern Ireland
General Enquiries & Technical Support, please contact:
Tel: 0370 609 9100- Select option 8
Email: [email protected]
Parts, Services and Technical Support
For technical assistance for products manufactured and/or distributed by Baxter Healthcare, please click the below link.
Online Customer Portal: eServices
Existing customers can streamline order management with Baxter’s self-service online customer portal. With eServices, customers can track and trace current orders, view order history, download documentation, access product catalogues and make invoice enquiries and receive real-time online platform support.
Register: https://my.service.baxter.com/s/b2bselfregistration?language=en_US
Adverse Event and Product Complaint Reports
Pharmacovigilance Adverse Event reporting
If you have a drug safety concern or would like to report an adverse event.
Phone: +44 (0) 800 0260920
Email: [email protected]
For further information in relation to PV and adverse event reporting please click here.
Report a Product Complaint
To report a Product Complaint, please click here
For queries regarding Field Corrective Actions (safety corrections and product recalls):
Email: [email protected]
Other quality queries:
Email: [email protected]
Medical Information
Our Medical Information team works to inform and educate healthcare professionals about our products by providing clinical and scientific information that may support clinical decision-making.
Medical Information Online Portal is available to healthcare professionals, click here to find out how to register. Medical Online Portal Infographic.
Medical Information Online Portal: https://medinfo.baxterhealthcare.co.uk
Email: [email protected]
Phone: +44 (0)800 026 0516
Medical information cannot provide medical advice, individuals with questions on personal medical matters should always talk to their doctor or other healthcare professional.
Corporate
Ethics and Compliance
Baxter’s Ethics and Compliance Helpline is an independent telephone and Web resource that is available for employees and their families, suppliers, customers, and other Baxter stakeholders to seek guidance about or report possible company ethics and compliance issues.
Finance
The finance team deals with all invoicing and payment matters.
Credit to Cash
- Email: [email protected]
Accounts Payable
- Invoices should be sent to [email protected]
- Queries can be raised through our supplier portal- https://baxter.service-now.com/csm