Contact Us
General Enquiries
This is intended for UK enquiries only; for non-UK enquiries, please use the contact us page for that specific Baxter location.
UK Head Office:
Wallingford Road, Compton, Newbury, Berkshire, RG20 7QW
Tel: 01635 206000 (office hours)
Fax: 01635 206115
Email: [email protected]
Customer Services
Hospital
For orders and enquiries about Baxter products used in hospitals, please contact:
0800 0289881
Email: [email protected]
Out of hours - 0800 028 9881
Home Dialysis
If you are a patient or healthcare professional using our home dialysis service, please contact:
Calling from landline: 0800 023 4002
Calling from mobile: 0370 609 9101
Email: [email protected]
Out of Hours - 0800 023 4002
Technical Services
UK
General Enquiries and Technical Support (all products), please contact:
Tel: 0370 609 9100 - Select option 8
Email: [email protected]
PrisMaflex & PrisMax 24 hour Helpline, please call: Tel: 0808 100 3539
Northern Ireland
General Enquiries & Technical Support, please contact:
Tel: 0370 609 9100- Select option 8
Email: [email protected]
Peritoneal Dialysis (PD): Tel: 0800 328 6681
Home Hemo Dialysis: Tel: 0800 0232 391
PrisMaflex, PrimMax & Water treatment 24 hour Helpline: Tel: 0800 044 5065
Parts, Services and Technical Support
For technical assistance for products manufactured and/or distributed by Baxter Healthcare, please click the below link.
Online Customer Portal: eServices
Existing customers can streamline order management with Baxter’s self-service online customer portal. With eServices, customers can track and trace current orders, view order history, download documentation, access product catalogues and make invoice enquiries and receive real-time online platform support.
Register: https://my.service.baxter.com/s/b2bselfregistration?language=en_US
Adverse Event and Product Complaint Reports
Pharmacovigilance Adverse Event reporting
If you have a drug safety concern or would like to report an adverse event.
Phone: 01635 206360
Email: [email protected]
For further information in relation to PV and adverse event reporting please click here.
Quality
Baxter’s Quality Team is responsible for reporting and monitoring all product related complaints and concerns.
Phone: 01604 704 603
Product complaints:
Email: [email protected]
For queries regarding Field Corrective Actions (safety corrections and product recalls):
Email: [email protected]
Other quality queries:
Email: [email protected]
Medical Information
Our Medical Information team works to inform and educate healthcare professionals about our products by providing clinical and scientific information that may support clinical decision-making.
Medical Information Online Portal is available to healthcare professionals, click here to find out how to register. Medical Online Portal Infographic.
Medical Information Online Portal: https://medinfo.baxterhealthcare.co.uk
Email: [email protected]
Phone: +44 (0) 1635 206345
Medical information cannot provide medical advice, individuals with questions on personal medical matters should always talk to their doctor or other healthcare professional.
Corporate
Ethics and Compliance
Baxter’s Ethics and Compliance Helpline is an independent telephone and Web resource that is available for employees and their families, suppliers, customers, and other Baxter stakeholders to seek guidance about or report possible company ethics and compliance issues.
Finance
The finance team deals with all invoicing and payment matters.
Credit to Cash
Phone: 01635 206870
Email: [email protected]
Accounts Payable
Phone: 01635 206688
Email: [email protected]
Value Solutions
The Value Solutions Team at Baxter aims to deliver quality and efficiency benefits to the NHS and more importantly to patients.
Phone: (0)1635 206000
Email: [email protected]