Our priority at Baxter is to ensure that we continue to deliver a safe service during this period of uncertainty.
Coronavirus (COVID -19) and Baxter’s Homecare Services
With the recent and ever-changing news about the coronavirus, we understand you may be concerned about your medication, nutrition or dialysis supplies and/or your nursing service. We are continuing to deliver your medication with changes which are needed to keep you and your family safe. We are working very closely with the NHS and the wider Homecare industry for a coordinated approach that is focused on maintaining your care.
Our Patient Services Team is experiencing a high volume of calls which means it might take us a little longer to answer. Our Co-ordinators are not medically trained so if you feel unwell and/or have concerns or questions about coronavirus, please visit www.nhs.uk/coronavirus, or contact your healthcare team.
We’ll continue to monitor the situation daily. This may mean a change in how we communicate with you. We will be using a mix of e-mails, phone calls and text messages where possible to keep communication channels open and respond to any Government guidance. If we do not have your e-mail address or up to date mobile number, please tell your Co-ordinator when they contact you to book your next delivery.
The NHS has published guidance which is update regularly and can be found here, https://www.nhs.uk/conditions/coronavirus-covid-19/.
For regular updates on Clinical Homecare updated guidelines please visit the National Clinical Homecare Association site here, https://www.clinicalhomecare.org/covid-19-update-17th-march-2020/
Frequently asked questions
Will I experience any change in my homecare service?
If you are a registered patient on a Baxter Homecare service, you should have received a communication from us describing all the steps we are taking to maintain a safe service for all our patients.
If you have not received this communication, please contact Baxter patient services in the usual way. Please be aware that we are experiencing a high number of calls at this time and are doing are best to respond as soon as possible.
What if the driver or nurse has Coronovirus (Covid-19)?
All Homecare Staff are aware of the need to keep you and others safe. A business continuity plan (safety plan) is in place so that all our delivery and nursing staff are not allowed to work in direct contact with patients if the staff member has symptoms of Coronavirus (Covid-19) or are recommended to be in quarantine. This may mean that the delivery driver or nurse may be different from your usual team.
If I am in self-isolation or quarantine will I still receive my delivery and/or nursing service?
Yes, we are working closely with all our staff to ensure that we can safely deliver your medicines and nursing service to you. We may need to take extra precautions, such as additional protective clothing or door step deliveries. We will ask that during the time that if the delivery driver needs to come into your home to unpack your medicines that you and other family members should not be in the same room. This is for your protection.
Baxter is committed to working with the NHS to support patients to manage their treatment and therapies at home and empowering self-care.
Baxter has two residential education training centres, one in Swinton, Manchester and the other in Kew, London. The Baxter Education Centres offer a dedicated, purpose built space where patients who require renal dialysis or intravenous nutrition are educated, trained and supported by specialist nurses to be able to independently carry out their home-based therapies.
Working in partnership with the NHS we can support you or your loved ones to self-care in your own home and manage your long-term condition.