Standing Together Against COVID-19

Community Engagement

Our 50,000 employees stand together with clinicians and care givers around the world who are on the front lines of COVID-19.              

"Our deepest gratitude goes to the healthcare providers and first responders battling the spread and impact of COVID-19, and my sincerest appreciation to our employees, whose tireless efforts are making a meaningful difference for patients globally," said Joe Almeida, chairman and CEO.

The COVID-19 pandemic is an unprecedented healthcare crisis that requires our complete support—even when obstacles seem the greatest. As a global leader in healthcare, we are focused on protecting the health and safety of our employees; increasing supply of our life-sustaining medicines and medical devices; expanding job opportunities globally to help meet increased product demand; and providing philanthropic support to impacted communities.

Here is our ongoing position on the actions Baxter Healthcare Ltd is taking. We are working collaboratively on shared learning, and steps we can take in partnership, to prepare for a range of future scenarios.  

Generally, our overall status is back to near business as usual. Our teams remain working from home, our head office is now open at a reduced occupancy and employees are able to return to the office if they wish to do so. Our customer facing teams are ready to resume face to face visits where appropriate, necessary and where agreed in advance with customers.

Maintaining Product Supply

  • For critical products, our global manufacturing operations are running 24 hours per day, 7 days per week, we have employed an additional 250 people across the UK and Ireland to continue to support this.  We are proactively monitoring and managing our inventory levels, stock levels in warehouses and transportation, so we can act quickly as the situation changes. 
  • Stock levels for CRRT consumables are good and 'business as usual', ordering and fulfilment processes are back in place. We continue to work closely with the government agencies in the UK to monitor demand levels in relation to inventory. 
  • Across our sites we continue to operate the highest levels of pandemic preparedness.
  • Our out of hours, we have an on-call system covering Customer Service, Pharmacy and Warehouse staff, who can facilitate emergency deliveries.

Supporting Reintroduction of non-COVID Treatment and Services

  • Throughout the pandemic, we have proactively managed our inventory levels, stock levels in warehouses and transportation options, so we can act quickly as the situation changes. We understand that non-Covid health services and elective procedures are starting to increase, and therefore the demand for some of our products is also likely to increase. We are in regular contact with our supply chain colleagues and continue to review forecasts to align with changes in demand. We will continue to monitor customer ordering patterns to help ensure product availability for all our customers.

If you require assistance – please see below:

Customer service - Hospital

For orders and enquiries about Baxter products used in hospitals, please contact:

0800 0289881   

Email: [email protected]

Out of hours - 0800 028 9881

Customer service: Home Dialysis

If you are a patient or healthcare professional using our home dialysis service, please contact:

Calling from landline: 0800 023 4002

Calling from mobile: 0370 609 9101

Email: [email protected]

Out of Hours - 0800 023 4002

Customer Service: [email protected] (Home Nutrition/ Home Antibiotics)

St. Albans (South)- 0800 0288 966 (including out of hours)

Email: [email protected]

Cheadle (North)- 0800 0324 894 (including out of hours)

Email: [email protected]

Technical Services

If you require technical support for a Baxter device such as our dialysis machines, please contact: Tel: 0870 609 9100

Water Treatment Technical Services

Tel: 0800 038 0350

Prismaflex/ Prismax 24-hour Helpline

Tel: 0808 100 3539

Critical Support for Healthcare Providers

  • Our team is providing frontline assistance to healthcare providers as they manage critically ill patients requiring care. We are using virtual tools for training and individualised clinical support for our healthcare professionals across our therapy areas

Information for patients: click here.

Personal Protective Equipment (PPE)

  • All Baxter employees have the PPE, such as gloves, masks and gowns, they require when working at any of our sites. We have taken measures to produce in house hand sanitiser and masks for internal use at our sites. We are also continuing to liaise with our suppliers to receive regular and sufficient supplies of PPE to ensure our teams can continue to work safely and effectively, including our frontline nursing service.

Protecting Our Employees

  • To continue to protect our employees’ health and safety across all Baxter facilities we are following the guidelines provided by the Centers for Disease Control and the World Health Organization. This includes steps such as symptom screening at building entrances, use of respiratory protection for key personnel, and restricting visitors at facilities. Our manufacturing employees continue to go above and beyond to help us continue to supply our life-sustaining products around the globe.
  • Our existing flexible workplace policies have enabled our office and field-based employees to work remotely while maintaining business continuity. Business travel has been restricted. We have started to implement detailed plans for when our office facilities are able to re-open.